How do I download a transcription?

To order a transcription:

  1. Search for transcription using the Download Center and click the relevant download link
  2. Add transcription to the cart – you can only add one at a time and can enter $0 in the donation box
  3. Complete checkout – if the order value is $0 you will not need to enter payment information

You’ll receive the download after checkout, but transcriptions can also be downloaded from the My Downloads page at any time.

If you are redirected to the Premium Subscription page when trying to order a transcription, it means it requires a Premium Subscription. First, order a Premium Subscription, and then go back and order the transcription(s) you are looking for.

How do I cancel my Premium Membership?

The Premium Membership can be cancelled from the account page at any time. When cancelled, your subscription will not renew and you will lose access to the early access videos, tutorials, exclusive transcriptions, and early access transcription downloads.

If you are unable to login to your account to cancel your Premium Membership, please first try resetting your password. If you still cannot login, get in touch at Please include your full name, date of the renewal payment, and the last four digits of the card number used to make the payment.

If you can’t find an email with the download link, you can still download your transcription on the My Downloads page. If you want it to be manually sent to you, get in touch using the email address you used to order!

Yahoo and Hotmail appear to be suspects for marking our emails as spam. Make sure you’ve whitelisted and so they do not get rejected.

How do I change my account email?

If you’re not receiving order confirmations or renewal notifications, you might have entered the wrong email address. This can be changed on the account page at any time.

How can I delete my account and erase my personal data?

Account deletion and erasure can be completed here.

Still need help?

Drop an email to if you have any questions or need help.